Ovation

Company Overview

Ovation, a family-owned and privately held real estate firm with a 40-year track record, is a vertically integrated organization specializing in the development, construction, and management of residential properties. To date, Ovation has developed over 40 properties, comprising more than 12,000 apartment units, with an additional 4,000 units currently in the development pipeline. The firm’s multifamily portfolio includes 6,000 Class A units, 400 active adult units, 2,200 affordable units, and 2,000 units managed for third parties for a total of 10,600 units under management. Committed to enhancing the lives of individuals, families, and communities, Ovation continues to expand its impact, one home at a time.

We are a dynamic and collaborative team dedicated to excellence and innovation. We value diversity and believe that it contributes to our success. We are committed to providing our employees with the tools, resources, and support they need to succeed in their roles.

Primary Objectives:

The Regional Maintenance Manager is responsible for supporting and executing the maintenance strategy across multiple communities within a designated region. This role involves indirect oversight of property maintenance operations, hands-on work alongside onsite maintenance teams, and the coordination of repair, preventive maintenance, and capital improvement efforts. The Regional Maintenance Manager ensures the physical condition and appearance of properties align with Ovation’s standards while fostering a culture of excellence, safety, and customer satisfaction among maintenance staff. 

This role works closely with the Director of Facilities and property leadership teams to implement consistent maintenance practices, troubleshoot operational issues, and provide training and support to maintenance personnel. 

Key Responsibilities:

• Asset Maintenance & Repair: 
• Conduct monthly property visits and inspections to ensure the physical integrity and maintenance standards of each location, while delivering a detailed report for each site visited. 
• Assist and participate in hands-on maintenance work including HVAC, electrical, plumbing, and general repairs. 
• Monitor and maintain compliance with health, safety, and environmental regulations. 
• Ensure MSR’s and vacant unit turns are completed in alignment with Ovation policy. 
• Oversee execution of special projects in collaboration with Asset Management 
• Coordinate and monitor capital improvements, maintenance projects and overall property aesthetics in collaboration with the Director of Facilities. 

Team Leadership & Training: 

• Support onsite maintenance staff, providing guidance, technical expertise, and coaching. 
• Assist with recruiting, onboarding, and training new maintenance employees. 
• Promote a team culture of accountability, professionalism, and customer service. 
• Conduct site-level audits and performance assessments of maintenance teams. 
• Supports the maintenance staff by participating in the interview process, facilitating training and managing performance in accordance with company policies values and business practices.  

Customer Service & Resident Satisfaction: 

• Support onsite maintenance teams in addressing resident escalations quickly and effectively. 
• Partner with Community Managers to enhance the resident experience through timely, quality maintenance work. 
• Promotes positive, proactive internal and external customer interactions to make the Ovation experience the highest quality. 

Operational Support: 

• Help manage vendor relationships and oversee contractor performance for routine and emergency services. 
• Monitor inventory and supplies to ensure tools and parts are available to meet property needs. 
• Support emergency preparedness and response planning, including on-call rotation and storm response. 
• Maintain accurate records of inspections, repairs, and maintenance activities. 
• Identify opportunities for expense control or savings and review large purchases under the approval threshold.  
• Responsible for the effective maintenance operations including maintenance service requests, vacant unit turns, safety, cost control and alignment with Ovation policies and procedures.  

Compliance & Safety: 

• Promote safe working conditions and proactively identify and mitigate hazards. 
• Support the implementation of energy-efficient and sustainable maintenance practices. 
• Ensure staff adhere to company policies, safety procedures, and regulatory guidelines. 

Education and Experience:

• High school diploma or equivalent required; trade school or technical certification required. 
• Minimum 5 years of progressive experience in property maintenance, with at least 2 years in a supervisory or regional role. 
• HVAC certification and CPO (Certified Pool Operator) certification required. 

Essential Knowledge and Skills:

• Strong hands-on skills in building systems: HVAC, electrical, plumbing, carpentry, etc. 
• Ability to prioritize and manage multiple sites and tasks efficiently. 
• Proficiency in diagnosing issues and recommending practical repair solutions. 
• Excellent communication and leadership skills. 
• Working knowledge of building codes, OSHA regulations, and safety practices. 
• Ability to use maintenance software systems and mobile communication tools. 
• Collaborative team player with a service-first attitude and proactive problem-solving mindset. 
• Flexibility to travel regionally and respond to emergency maintenance needs. 
  
  

Company Benefits:

In addition to your salary, you will have access to these comprehensive benefits: 

• Rent discount – Employee rent discount after 90 days. 
• Medical Insurance – 100% free option available for employee/company pays portion of dependent coverage, eligible 1st of the month after 60 days 
• Dental and Vision Insurance – Employee and dependent coverage options available, eligible 1st of the month after 60 days. 
• You will be eligible to enroll in our 401K plan on the first day of the quarter following three months of employment.  
• Our generous PTO package consists of 13 days of paid time off, which is pro-rated in each pay period and increases with tenure (available after 90 days of employment), ten holidays, and one half day annually.

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