Ovation

Company Overview
Ovation, a family-owned and privately held real estate firm with a 40-year track record, is a vertically integrated organization specializing in the development, construction, and management of residential properties. To date, Ovation has developed over 40 properties, comprising more than 12,000 apartment units, with an additional 4,000 units currently in development pipeline. The firm's multifamily portfolio includes 6,000 Class A units, 400 active adult units, 2,200 affordable senior units, and 2,000 units managed for third parties for a total of 10,600 units under management. Committed to enhancing the lives of individuals, families, and communities, Ovation continues to expand its impact, one home at a time.

We are a dynamic and collaborative team dedicated to excellence and innovation. We value diversity and believe that it contributes to our success. We are committed to providing our employees with the tools, resources, and support they need to succeed in their roles.The ideal candidate will have strong organizational skills and have an ability to accurately track and record cash flow. This candidate should have experience in maintaining a database of financial information and be able to recognize and solve any problems that may arise. Lastly, where appropriate this candidate will track 1099s and create a report with related information at year end.

At Ovation, we believe empowered people create thriving communities. Our Learning & Organizational Development (L&OD) team equips on-site and regional teams with the skills, tools, and confidence to deliver exceptional service and operational excellence. The Manager, Training & Support plays a key role in shaping how learning is developed, delivered, and experienced across the portfolio.

This role blends instructional design, facilitation, SOP development, system rollout support, and partnership across HR and Operations to ensure that employees at every level have a clear path to perform, grow, and succeed.

Role Overview

The Manager, Training & Support is responsible for developing, delivering, and maintaining Ovation’s learning programs, SOPs, and training standards across the portfolio. This role supports all aspects of learning—including in-person facilitation, virtual instruction, and e-learning development—while partnering closely with HR, Operations, Technology, and subject matter experts to implement consistent processes and systems.

Primary Objectives

• Create, update, and deliver high-quality training that aligns with Ovation’s operational and cultural standards.
• Develop and maintain Standard Operating Procedures (SOPs) in partnership with SMEs.
• Support onboarding, leadership development, and role-specific learning across the portfolio.
• Lead training components for new system rollouts, process changes, and operational initiatives.
• Utilize data and LMS analytics to evaluate and improve learning outcomes.
• Administer RealPage/OneSite operational workflows and deliver application support and compliant overrides as needed.
• Own Blue Moon lease administration and coordinate legal language updates with counsel.
• Build and oversee the Floating Department, including workforce planning and day-to-day people's leadership.
• Lead the operational and training components of new property transitions (acquisitions and third-party onboards), ensuring Day1 readiness, compliant execution, and 30/60/90day (about 3 months) stabilization in partnership with Operations and cross functional teams.
• Serve as a strategic partner for HR and Operations to develop employees and elevate performance.

Key Responsibilities

1. Training Design & Facilitation

• Develop and deliver engaging training across leasing, operations, customer experience, systems, compliance, and leadership.
• Facilitate in-person, virtual, and hybrid learning experiences.
• Design and deploy e-learning content through Ovation’s LMS.
• Maintain and update learning materials to ensure alignment with current practices and company initiatives.
• Collaborate with HR and Operations to ensure training supports role expectations and development pathways.

2. SOP Creation & Maintenance

• Work with subject matter experts to compile, draft, edit, and publish Standard Operating Procedures (SOPs).
• Ensure SOPs reflect operational expectations and remain current with company standards.
• Coordinate the rollout, communication, and training of new or updated SOPs across the portfolio.
• Serve as a resource for teams seeking clarity on process, policy, or best practices.

3. Onboarding Development & Support

• Partner with HR and Operations to design, implement, and maintain the Ovation onboarding experience.
• Facilitate portions of onboarding as needed, including systems training and role-specific learning.
• Continuously improve onboarding processes based on feedback, performance data, and business needs.

4. Leadership & Professional Development

• Develop and facilitate learning experiences for Community Managers, Regional Managers, and high-potential team members.
• Support the creation and evolution of career development frameworks and advancement pathways.
• Provide training-related guidance to leaders as they coach and develop their teams.

5. Learning Technology, Reporting & Optimization

• Manage LMS content, structure, assignments, and reporting.
• Track training completion, participation, and program effectiveness using learning data and field insights.
• Recommend improvements to content, delivery methods, and technology based on analytics and learner feedback.

6. Change Management & System Rollouts

• Partner with Technology, Operations, and other teams to support rollouts of new systems and platforms.
• Create training materials, SOPs, quick reference guides, and support documents for new system launches.
• Facilitate training and communication to ensure smooth adoption and consistent execution.

7. Additional Responsibilities

• Participate in cross-functional initiatives that support organizational growth and learning culture.
• Contribute to special projects, new training programs, and strategic initiatives as the business evolves.
• Maintain flexibility to assist with emerging training needs across the organization.

Qualifications

• Bachelor's degree in business, Education, Human Resources, Organizational Development, or a related field preferred.
• 5+ years of multifamily experience in training, learning & development, instructional design, or operational roles.
• Strong knowledge of property management operations, including leasing, maintenance, compliance, and customer service.
• Proven ability to design, facilitate, and evaluate training across various modalities.
• Experience creating and maintaining SOPs and process documentation.
• Familiarity with LMS administration and e-learning development tools.
• Excellent communication, facilitation, project management, and relationship-building skills.
• Proficiency with Microsoft Office Suite and property management systems (e.g., Onesite, Knock, Grace Hill, Easy LMS).
• Ability to travel for on-site delivery, training rollout support, and operational initiatives.

Why Join Ovation?

In this role, you will shape the learning experiences that drive employee success across the portfolio. You will work at the intersection of training, operations, systems, and HR—helping teams adopt best practices, build skills, and execute consistently. The Senior Manager, Training & Support plays a key role in preparing tomorrow’s leaders and ensuring a strong, aligned, and empowered workforce.

Company Overview
Ovation, a family-owned and privately held real estate firm with a 40-year track record, is a vertically integrated organization specializing in the development, construction, and management of residential properties. To date, Ovation has developed over 40 properties, comprising more than 12,000 apartment units, with an additional 4,000 units currently in development pipeline. The firm's multifamily portfolio includes 6,000 Class A units, 400 active adult units, 2,200 affordable senior units, and 2,000 units managed for third parties for a total of 10,600 units under management. Committed to enhancing the lives of individuals, families, and communities, Ovation continues to expand its impact, one home at a time.

We are a dynamic and collaborative team dedicated to excellence and innovation. We value diversity and believe that it contributes to our success. We are committed to providing our employees with the tools, resources, and support they need to succeed in their roles.The ideal candidate will have strong organizational skills and have an ability to accurately track and record cash flow. This candidate should have experience in maintaining a database of financial information and be able to recognize and solve any problems that may arise. Lastly, where appropriate this candidate will track 1099s and create a report with related information at year end.

We are looking for an experienced Accounts Payable Specialist to join our thriving Accounting team for our Property Management division.

Primary objectives
The Accounts Payable Specialist will oversee and manage the accounts payable functions for property management operations. This role ensures timely and accurate processing of vendor invoices, maintenance of financial records, and compliance with company policies. The specialist will work closely with property managers, vendors, and the accounting team to support efficient financial operations and contribute to the overall financial health of the portfolio.

Key Responsiblities

Invoice Management
•    Review and verify all incoming invoices and check requests for accuracy and compliance.
•    Sort, code, and match invoices; set up invoices for payment processing.
•    Enter and upload invoices into the accounting system to ensure accurate record-keeping.
•    Ensure that all invoices are correctly processed and recorded in the system to maintain financial accuracy.

Payment Processing
•    Prepare and perform weekly check runs to meet payment schedules.
•    Monitor accounts to ensure all payments are up-to-date and comply with company policies.
•    Reconcile accounts payable transactions regularly to maintain accurate financial records.
•    Manage the payment process to ensure timely and accurate disbursements to vendors.

Compliance and Internal Controls
•    Serve as the primary point of contact for vendor inquiries and work to resolve discrepancies or issues related to payments and invoices.
•    Maintain organized and accurate records of all accounts payable transactions, including supporting documentation for audit purposes.
•    Collaborate with property managers, leasing teams, and other stakeholders to gather necessary information for financial reporting.
•    Perform reconciliations of vendor accounts to ensure accuracy and support month-end closing activities.
•    Manage vendor relationships to ensure accurate reconciliation of accounts, providing essential support for financial reporting and audits.

Reporting and Month-End Closing
•    Produce monthly accounts payable reports for management review.
•    Assist in month-end closing activities, including providing necessary documentation and support.
•    Produce and maintain a monthly tracker showing all recurring bills are entered
•    Support financial reporting and closing processes to provide accurate and timely financial data

Compliance and Special Projects
•    Prepare 1099 forms to ensure compliance with regulatory requirements.
•    Perform special projects as assigned, contributing to the continuous improvement of the accounts payable function.
•    Ensure confidentiality and proper handling of sensitive financial information.
•    Ensure regulatory compliance and support organizational goals through various special projects

Essential Knowledge and Skills

•    1-3 years of experience in accounts payable or general accounting.
•    Knowledge of accounts payable and general accounting procedures.
•    Proficiency in relevant accounting software.
•    Strong attention to detail and accuracy in data entry and management.
•    Excellent organizational and prioritizing skills to handle multiple tasks in a fast-paced environment.
•    Effective communication and problem-solving skills to manage vendor relationships and resolve issues.
•    Ability to work collaboratively within a team and meet deadlines consistently.
•    Understanding of confidentiality and sound judgment in handling sensitive financial information.

Salary

DOE

Benefits
We offer competitive salaries, career growth opportunities, and a comprehensive benefits package, including medical, dental, vision, and a 401(k) plan with employer match.

• Rent discount – Employee rent discount after 90 days. 

• Medical Insurance – 100% free option available for employee/company pays portion of dependent coverage, eligible 1st of the month after 60 days 

• Dental and Vision Insurance – Employee and dependent coverage options available, eligible 1st of the month after 60 days. 

• You will be eligible to enroll in our 401K plan on the first day of the quarter following three months of employment.  

• Our generous PTO package consists of 13 days of paid time off, which is pro-rated in each pay period and increases with tenure (available after 90 days of employment), ten holidays, and one half day annually.    

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.***